Shipping policy

Last updated: May 25, 2026

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after your payment is confirmed. You will receive a confirmation email once your order has been processed and shipped.

If we experience a high volume of orders, processing may be delayed by an additional 1–2 business days. We will notify you if significant delays occur.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location, selected shipping method, and the weight of your order.

Please note: Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided in the email or by visiting the carrier's website.

If you do not receive a tracking number within 5 business days of placing your order, please contact us at info@tegami.co.uk

Domestic Shipping (United States)

We ship to all 50 U.S. states and military addresses (APO/FPO/DPO). Shipping rates are calculated at checkout.

• Free shipping is available for orders over $49.99 (Standard Shipping only – US addresses)

• PO Box addresses: We ship to PO Boxes via USPS

International Shipping

We ship to select international destinations. Shipping rates are calculated at checkout.

Important information for international customers:

• Customs fees, import duties, and taxes are the responsibility of the buyer and are not included in the shipping cost you pay at checkout.

• Customs processing may cause delays beyond our original delivery estimates.

• We are required by law to declare the full value of the package on customs forms.

• Some international orders may be subject to inspection by customs authorities.

We currently do not ship to: Countries or regions under U.S. trade sanctions. Please check your local regulations before ordering.

Lost, Stolen, or Damaged Packages

• Lost in transit: If your tracking shows "delivered" but you have not received your package, please contact the carrier first. If the issue remains unresolved, contact us within 7 days of the delivery date.

• Stolen packages: We are not responsible for packages stolen after delivery confirmation. We recommend shipping to a secure location or using a delivery service that requires a signature.

• Damaged in transit: If your package arrives damaged, please take photos of the box and the product(s) and contact us within 48 hours of delivery at info@tegami.co.uk

Incorrect or Incomplete Shipping Address

You are responsible for providing the correct and complete shipping address at checkout.

If you realize you made an error, please contact us immediately at info@tegami.co.uk We will do our best to update the address before the order is shipped.

Once an order has been shipped, we cannot change the delivery address. Packages returned to us due to an incorrect address will be subject to re-shipping fees at your expense.

Returns & Refunds

For information about returns and refunds, please see our Refund Policy https://tegami.co.uk/policies/refund-policy

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Tegami Inc

Email: info@tegami.co.uk

Address: 1025 Alameda de Las Pulgas 535, Belmont, CA 94002, United States